How we look after you, the customer?
We never expect you to be left out in the cold. If you call, you speak to one of our support team directly, all of whom are qualified developers and competent to deal with your support request.
There’s no automated telephony, no outsourcing and definately no waiting. Our support team will log your case in our CRM software immediately, you don’t have to raise a case on-line and wonder when it’ll be addressed.
We’ve developed a plethora of analytics to ensure we prioritise and resolve all cases in-line with your SLA.