HolisTech™ CMMS Support

Our HolisTech™ CMMS support ensures your team can easily get help and advice about the software and covers three key areas:

  • Support for your users; You can directly contact our support team and be sure you’ll get a quick reply. We don’t use automated systems, there’s no chat-bots or Artificial Intelligence, there’s just a friendly voice on the end of the phone, or a quick response to an email concerning any questions about the system.
  • Support for your system so you’re always on the latest version; Because we actually use HolisTech™ with our customers, we understand what’s required in the real engineering world. This means the software is constantly being improved and the latest version is provided as part of the service
  • Support for the wider engineering environment: Because our professional engineering team actually uses HolisTech™ in real maintenance environments, we can provide extensive assistance to make sure it really delivers value

How do we look after you, the customer?

We never expect you to be left out in the cold. If you call, you’ll speak to one of our support team directly, all of whom are fully competent to deal with your support request.

There’s no automated telephony, no outsourcing and you don’t have to raise a case on-line and wonder when it’ll be addressed. Our support team will log your case in our CRM software immediately so we can make sure every query is effectively responded to and satisfactorily resolved.

We’ve developed a plethora of analytics to ensure we prioritise and resolve all cases in-line with your SLA.

CMMS HolisTech Smart PPM

TRAINING

Make no mistake; training is key to a successful implementation.

Therefore we’ve developed a set of classroom style training courses to ensure
you gain the most from the software.