SMP Ltd. Novel Coronavirus (COVID-19) Policy Statement (Updated 27th March 2020)
SMP Ltd. takes the threat posed by the coronavirus outbreak seriously and so our approach to this situation is based on guidance from the following sources:
- The World Health Organization (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019
- UK Government: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/ and https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
- NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
We will take all reasonable steps to ensure we continue to meet our customer obligations and operate our core activities as close to normally as possible while carefully monitoring what is a developing situation. Specifically, we will take the following steps in relation to the activities we undertake:
– In relation to supporting our customers remotely:
SMP Ltd. remote support activities are taking account of UK Government formal guidelines and this means that almost all of our staff are working from home. These team members all have full connectivity in order to continue to provide our services as near to normally as possible.
– In relation to SMP Ltd. staff visit third party locations (including in relation to supporting our customers onsite):
Due to the UK Government formal guidelines it is understood that SMP Ltd. staff visits to customers and third party locations are now impractical and undesirable. Therefore no new SMP Ltd. staff visits to third party locations will be arranged and any existing appointments will be postponed. When updated UK Government guidance is received, we will work with our customers to either rearrange appointments at the earliest possible date (if it appears that the measures will be relatively short lived), or will look to provide required support on a remote basis as appropriate (if the measures appear as though they might be in place over a longer period).
In addition, and specifically in relation to foreign destinations that are included as being in ‘Category 1’ on the www.gov.uk website at https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas/covid-19-specified-countries-and-areas-with-implications-for-returning-travellers-or-visitors-arriving-in-the-uk, we will not be arranging visits to these areas for any reason until advised that this is considered safe to do so on the website sources detailed above.
– In relation to our provision of formal training at our SMP Ltd. Training Centre:
Again, due to UK Government formal guidelines, SMP Ltd. provided ‘in-person’ training sessions are now impractical and undesirable. Therefore, we will be suspending our formal System Administrator Training courses until further notice. We will work with our customers to either rearrange training at the earliest possible date (if it appears that the UK Government guidance measures will be relatively short lived), or will look to provide support on a remote basis (if appropriate and/or the measures appear as though they might be in place over a longer period).
– In relation to our internal operations:
Unless a change to UK government guidelines means that this isn’t practical, our main offices will remain open with a minimum staffing level. In any event, these staff members will take account of all ‘specific preventive measures’ and precautions detailed on the website sources detailed above whilst attending work in this way.
In the event that the UK Government indicates that further measures are required and so our offices are forced to close, we have taken action so that all remaining members of our team can work remotely and continue our operations as normally as possible.
Regardless, we expect our staff to continue to fulfil their roles and their obligations to our customers as normally as possible but this will be tempered by the fact that we will be enforcing a ‘self-isolation’ policy for any appropriate individual if the need arises.
Any further changes to any of these measures will be informed by advice from the detailed sources and communicated both to staff and customers accordingly and as appropriate.