Network infrastructure availability with a 99.9% connectivity guarantee. We carry out comprehensive round-the-clock monitoring of the service 24 hours a day, seven days a week, 365 days a year.
In the rare event that a problem cannot be solved within 1 hour, (rare because it’s never happened), you will be notified by telephone. We provide a detailed overview of the issue and let you know when it will be resolved. An engineer’s report with full details of the issue and resolution is sent to you within 48 hours of completion.
We guarantee that the data centre’s level-three qualified technical support team is available 24 hours a day, seven days a week, 365 days a year for emergency telephone support, you can rest assured that their new breed of Dynamic SupportTM is the most comprehensive in the industry