Software as a Service (SaaS)
Strategic Maintenance Planning Ltd. can now deploy HolisTech™ Horizon our Computerised Maintenance Management Software (CMMS) using the Software as a Service (SaaS) deployment model.
Having successfully implemented HolisTech™ Horizon using the SaaS model across 68 sites for the largest petro-chemical company in the world, Strategic Maintenance Planning Ltd. has the experience, technology and supporting infrastructure to offer the most cost-effective and risk free solution to hosting HolisTech™ Horizon.
When deploying HolisTech™ Horizon as a service Strategic Maintenance Planning Ltd. would undertake the following:
Installation at a Secured Data Centre
Installation of the hardware would be at one or a number of Telehouse’s data centre facilities providing a secure and resilient platform for mission critical IT systems. Established in 1988, Telehouse became Europe’s first specialised and purpose-built neutral collocation provider (http://www.telehouse.net/en/about-telehouse/company-profile).
Strategic Maintenance Planning Ltd. will install a Windows® Server 2008 operating system then harden the operating system against known threats and prepare it for remote management. The HolisTech™ Horizon application would then be installed onto the server along with the MS SQL® 2005/8 database software.
Bandwidth
All our IP Transit and bandwidth feeds use the industry standard 95th percentile method. This involves taking samples of the throughput once every five minutes, collecting all these samples over a 30-day period, sorting them in order and discarding the top 5%. The 95th percentile left is the figure used for charging. This eliminates all the highest-level spikes often seen in bandwidth graphs. All bandwidth feeds are measured using MRTG software and real-time graphs are available to showing your annual, monthly, weekly and daily usage. A monthly bandwidth will of 20Gb per month per server will be included as part of the service, however additional bandwidth tiers may be purchased.
Hardware maintenance
Strategic Maintenance Planning Ltd. take full responsibility for maintaining the hardware and ensuring its continued operation. Should any replacement hardware or software upgrades be required costs will be paid by Strategic Maintenance Planning Ltd. as part of the service.
Network uptime
From time-to-time it is necessary to interrupt server operation, reboot the server following planned maintenance or to amend software settings. We will only do this with a customer’s prior knowledge and at times to be agreed. Any such prearranged downtime may be in addition to the contingency level for unplanned downtime.
Faults
Strategic Maintenance Planning Ltd. accepts no responsibility for any inherent faults in operating system software or hardware although will do its best to obtain corrections or identify workarounds should such faults cause problems.
Service Level Agreement (SLA)
STANDARD SLA
Tel. Support - 09:00 to 17:30 Monday to Thursday 09:00 to 16:30 Friday
Email Support - 09:00 to 17:30 Monday to Friday 09:00 to 16:30 Friday
Server monitoring (IP) 24 X 7, 365 days per year - 2 services IP & Network Connectivity not less than 99%
Guaranteed bandwidth
Pricing - 12 month fixed term - Included as Standard
ENHANCED SLA
Tel. Support - 09:00 to 17:30 7 days a week
Email Support - 09:00 to 17:30 - 7 days a week
Server monitoring (IP) 24 X 7, 365 days per year - 2 services IP & Network Connectivity not less than 99.9%
Guaranteed bandwidth
ENTERPRISE SLA
Tel. Support - 24 / 7 / 365
Email Support - 09:00 to 17:30 - 7 days a week
Server monitoring (IP) 24 X 7, 365 days per year - 4 services IP & Network Connectivity not less than 99.99%
Guaranteed bandwidth
Additional Information
For additional information on deploying our Software as a Service (SaaS) please do not hesitate to contact us.