Technical Help
PDF's
How do I view PDFs?
You will need Adobe’s Acrobat Reader in order to view PDF files.
You can download Acrobat Reader free of charge from the Adobe website.
Visit Access Adobe to find out how people with disabilities can get the most from this software.
What is a PDF?
PDF stands for Portable Document Format - this is simply a type of formatting that enables printable documents, like our Race for Life sponsorship forms, to be displayed identically on any computer system.
Our forms are available as PDFs because:
- PDF documents always retain the "look and feel" of the original.
- Anyone can view a PDF document, but is not able to alter it.
To read & print a PDF, you have to use a special free program called Acrobat Reader (created by a company called Adobe) - see above.
Adobe Flash
Flash is an application from Adobe which creates low-bandwidth animation and interactivity. You can view Flash movies on your browser, if you have the correct Flash Player installed.
You can download and install Flash players from the Adobe website, which also provides help using the Flash Player plug-in. Adobe Flash players are free.
Silverlight
Verify your system requirements
Make sure you are running a Silverlight-compatible Windows operating system and browser and that you have uninstalled any previous version of Silverlight or code name "WPF/E."
Compatible Operating Systems and Browsers
| Operating System | Windows Internet Explorer 7 | Internet Explorer 6 | Firefox 1.5, 2, 3 | Safari |
| Windows Vista | Yes | - | Yes | Yes |
| Windows XP SP2 | Yes | Yes | Yes | Yes |
| Windows 2000 | - | Yes** | - | - |
| Windows Server 2003 (excluding IA-64) | Yes | Yes | Yes | - |
| Mac OS 10.4.8+ (PowerPC) | - | - | Yes* | Yes* |
| Mac OS 10.4.8+ (Intel-based) | - | - | Yes | Yes |
* Silverlight 1.0 Only ; ** Silverlight 2 Only
Minimal Requirements
| Components | Requirement |
| Personal Computer running Windows | X86 or x64 500-megahertz (MHz) or higher processor with 128-megabytes (MB) of RAM |
| Mac OS 10.4.8+ (PowerPC) PowerPC | G4 800-MHz or higher processor with 128-MB of RAM |
| Mac OS 10.4.8+ (Intel-based) | Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 128-MB of RAM |
RECOMMENDED: Use Silverlight in the 32-bit Internet Explorer process on x64 systems. Most browser plug-ins (including Silverlight, Flash, Java and almost all ActiveX controls) only work in 32-bit browsers currently.
License Agreement and the Privacy Statement.
Download Silverlight
Click on the link below to start.
Silverlight 2
For Windows Internet Explorer users:
The browser will prompt you to either run or save the installation file (Silverlight.2.0.exe). Click Run to start the download. When the download is finished, the browser prompts you again to run the installer. Click Run to start the installation. Note that you must have sufficient administrative privileges to install Silverlight.
For Mozilla Firefox users:
Save Silverlight.2.0.exe to your hard disk. Once the download is finished, click Open. The installation starts.
Install Silverlight
- If you are running the Windows Vista operating system, you will be prompted for security permissions. To continue, you need to approve.
- Click 'Install now' after reviewing the license agreement and privacy statement.
- If you have had a previous version of Silverlight installed, or are using Mozilla Firefox, you will need to restart your browser.
- You can now use Silverlight.
Verify
Verify your installation by experiencing the Silverlight site.
For installation support, visit the Microsoft support page.